Terms & Conditions

DELIVERY

Thank you for shopping with us! We sincerely hope you love your purchase.

We offer island-wide delivery within Singapore in approximately 3–5 business days for a flat fee of SGD 8.

If you require your order sooner, we offer an urgent delivery service for SGD 20. Please contact us directly before placing your order to arrange this service.

Delivery times are estimates only and may be affected by weekends, public holidays, weather conditions or courier delays.

If your package has not arrived within the expected timeframe, please contact us as soon as possible and we will assist you in tracking your order.

EXCHANGES & RETURNS

If there is a mistake with your order or you receive an incorrect item, please contact us by phone or email within 3 days of receiving your order.

If you would like to return an item because you changed your mind, you may do so within 7 days of receiving your purchase.

To be eligible for a return or exchange, items must:

  • Be unused, unworn and unwashed.

  • Be in their original condition.

  • Have all original tags attached.

  • Be returned in their original packaging.

  • Be free from stains, odours, perfume, makeup marks, pet hair or any signs of wear.

Items that do not meet these conditions may be refused.

Clothing Size Exchanges

If you wish to exchange a clothing item for a different size, the item must be returned to La Tienda by the customer.

Please note:

  • Customers are responsible for bringing or sending the item back to the store.

  • La Tienda does not offer a collection or pick-up service for exchanges.

  • Return shipping costs are the responsibility of the customer.

  • Exchanges are subject to stock availability.

If the requested size is unavailable, store credit will be issued instead.

Returns & Store Credit

We do not offer cash refunds or credit card refunds for change-of-mind purchases.

Approved returns will be issued as store credit only.

Store credit:

  • Is valid for 6 months from the date of issue.

  • Can be used on future purchases in-store or online.

  • Is non-transferable and cannot be exchanged for cash.

Original delivery charges are non-refundable.

Return shipping costs will only be covered by La Tienda if the item received is faulty or incorrect.

Once we receive and inspect your return, store credit will be issued within 7 business days.

Returns made directly in-store may be processed immediately upon approval.

Non-Returnable Items

The following items are not eligible for return, exchange or store credit:

  • Sale items.

  • Outlet items.

  • Promotional items.

  • Gift cards.

  • Items marked as Final Sale.

  • Items returned without original tags or packaging.

  • Items that have been worn, washed, altered or damaged after purchase.

Responsibility for Returns

Customers are responsible for returned items until they are received by La Tienda.

We recommend using a tracked shipping service when returning items by post.

La Tienda cannot be held responsible for parcels lost, damaged or delayed during return transit.

CANCELLATIONS

Once an order has been placed online, it cannot be cancelled, modified or combined with another order.

Please review your order carefully before completing your purchase.

GIFT CARDS

Gift cards purchased online can only be redeemed in-store.

A physical gift voucher will be mailed to you free of charge.

Gift cards purchased in-store cannot be redeemed online.

Gift cards are non-refundable and cannot be exchanged for cash.

SALE ITEMS

Items purchased during sales, promotions or from the outlet section are final sale and are not eligible for returns, exchanges or store credit.

CONTACT

La Tienda

370 Joo Chiat Road #01-01
Singapore 427615

Email: hello@latiendasingapore.com

Phone: +65 9774 0688